Choose the symptom
Clothes remain wet after drying
Possible areas: load selection, water circulation or drying heat control. Record whether clothes are warm, wet or both and whether the wash drained.
↗↗Water remains after a combined cycle
Possible areas: drainage, pump operation or level sensing. Record whether the wash or the drying stage was active.
↗↗The combined appliance will not start
Possible areas: door closure, supply or programme selection. Record which controls respond and whether the door locks.
↗↗Drying stops before completion
Possible areas: load conditions, overheating protection or sensing. Record how long drying ran and any displayed message.
↗↗Water escapes during use
Possible areas: an accessible connection, seal or drainage path. Record whether the leak begins during washing or drying.
↗↗A new noise develops
Possible areas: drum movement, airflow components or pump operation. Record whether the sound is limited to washing, spinning or drying.
↗↗The wash cannot reach a final spin
Possible areas: draining, load balance or drive control. Record whether water remains before drying is selected.
↗↗The result differs between wash and dry
Possible areas: programme choice, load size or heat sensing. Record the settings for both stages and how the result changed.
↗Find your appliance brand
Model and access
Record the complete model at the accessible door frame. Tell us it is one combined appliance, rather than a separate washing machine and dryer.
Drying capacity can differ from washing capacity. Identify the drying selection and load separately from the wash.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.