Start with the sequence
For this CDA washer-dryer complaint, note whether clothes are warm, wet or both and whether the wash drained. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
Clothes remain wet after drying can involve load selection, water circulation or drying heat control. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular CDA model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The CDA identification matters
Record the complete model at the accessible door frame. Tell us it is one combined appliance, rather than a separate washing machine and dryer.
The badge covers more than one product family. Identify the particular appliance from its complete rating plate; matching names or styling do not establish parts compatibility.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
Drying capacity can differ from washing capacity. Identify the drying selection and load separately from the wash.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the CDA model and your observations about “clothes remain wet after drying”. Our CDA washer-dryer guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.