Choose the symptom
The disposal will not run
Possible areas: power supply, overload protection or switching. Record whether there is silence or a hum.
↗↗The unit hums without turning normally
Possible areas: an obstruction, overload or motor condition. Record whether water backs up; stop activating it.
↗↗Water appears below the sink
Possible areas: a mounting seal, accessible pipe joint or unit casing. Record the visible starting point of the leak.
↗↗The sink drains slowly
Possible areas: a sink-waste restriction or discharge issue. Record whether the second bowl or dishwasher connection is also affected.
↗↗A new grinding sound appears
Possible areas: a foreign object or mechanical wear. Record when the sound began without putting a hand into the unit.
↗↗The switch does not operate the unit
Possible areas: the switch, air-button arrangement or power control. Record the switch type and whether any sound occurs.
↗↗The disposal stops during use
Possible areas: overload protection, a blockage or a motor problem. Record how long it runs and whether it becomes unusually hot.
↗↗An odour persists around the disposal
Possible areas: retained food, the waste route or a seal issue. Record whether odour is accompanied by a leak or slow drainage.
↗Find your appliance brand
Model and access
Use the accessible underside label only if safe. Photograph the model without reaching into the grinding chamber.
Tell us whether it has a continuous-feed switch or batch-feed stopper and whether there is safe under-sink access.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.