Choose the symptom
The unit does not start
Possible areas: power supply, activation sensing or a motor protection condition. Record whether any sound occurs after normal fixture use.
↗↗The macerator keeps running
Possible areas: activation, water entering continuously or discharge difficulty. Record whether the noise continues after fixtures stop.
↗↗The unit hums without clearing
Possible areas: a blocked mechanism, motor condition or discharge issue. Record whether waste levels rise; do not keep activating it.
↗↗A leak appears near the unit
Possible areas: a connection, seal or casing condition. Record where moisture is visible without touching contaminated parts.
↗↗The unit starts without fixture use
Possible areas: water entering, sensing or discharge return. Record how often it runs and which fixtures are connected.
↗↗The unit sounds unusually harsh
Possible areas: a moving mechanism, foreign object or fixing. Record when the sound occurs without opening the unit.
↗↗Connected fixtures clear slowly
Possible areas: discharge restrictions, activation or inlet conditions. Record which fixtures are affected and whether levels rise.
↗↗Odour develops near the unit
Possible areas: a connection, venting or seal condition. Record when it is noticeable and whether there is a visible leak.
↗Find your appliance brand
Model and access
Record the exact model from an accessible label or existing paperwork. Do not open a waste-connected unit.
Mention the fixtures connected to the unit and whether any are backing up. Stop using fixtures if discharge is not clearing.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.