What the symptom may mean
Fresh food begins freezing may involve temperature settings, sensor behaviour or airflow. An engineer assesses the actual appliance; a symptom alone does not identify a component.
Useful details from ordinary use
Record where in the cabinet food freezes and the selected setting. Separate the selected programme or control setting from the result you saw or heard. Keep the exact display message if one appeared.
Find the product, safely
Use the accessible cabinet label, often within the food compartment. Record the full model without moving the appliance.
Only conventional domestic refrigeration enquiries are considered. No American-style/side-by-side units, compressors, regassing or sealed-system work.
Stop if it becomes unsafe
Do not remove covers, reach into moving parts or continue using an appliance with smoke, sparking, a burning smell, water near electrical parts or repeated tripping. Do not restart it to reproduce the problem.
Choose the actual brand
Your repair notes
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