Start with the sequence
For this Stuart Turner macerator complaint, note where moisture is visible without touching contaminated parts. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
A leak appears near the unit can involve a connection, seal or casing condition. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular Stuart Turner model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The Stuart Turner identification matters
Record the exact model from an accessible label or existing paperwork. Do not open a waste-connected unit.
Identify the exact pumping unit and connected fixtures. Similar casings do not establish equal discharge arrangements or interchangeable components.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
Mention the fixtures connected to the unit and whether any are backing up. Stop using fixtures if discharge is not clearing.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the Stuart Turner model and your observations about “a leak appears near the unit”. Our Stuart Turner macerator guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.