Start with the sequence
For this Prima tumble dryer complaint, note whether the tank indicator appeared and where water was visible. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
Water appears under a condenser dryer can involve the collection container, accessible drain or internal water route. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular Prima model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The Prima identification matters
Use the accessible door-frame label. Record whether the dryer is vented, condenser or heat pump if you already know.
Confirm the actual installed appliance and model before discussing work. This is an enquiry library, not a list of currently sold products or guaranteed repair support.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
Keep ventilation clear as described in the user instructions. Sealed refrigerant work on heat-pump dryers is outside our repair scope.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the Prima model and your observations about “water appears under a condenser dryer”. Our Prima tumble dryer guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.