What has changed?
Prima cooker enquiries begin with observations from ordinary use. Use the guide matching what happened; these are general explanations, not manufacturer error-code tables.
Identify this Prima appliance
Find the rating plate only where safely accessible. State electric, gas or dual fuel and single, double or range format.
Confirm the actual installed appliance and model before discussing work. This is an enquiry library, not a list of currently sold products or guaranteed repair support.
Copy the complete printed identifier, including suffixes, into your notes. Prima styling, an approximate age or a retailer receipt alone may not identify the replacement part.
Access and fitting
A cooker can contain several independent cooking systems. Tell us which oven, grill or hob section is affected.
Tell us if the cooker is inside a cupboard, raised above floor level or difficult to reach. Leave it in place. Access requirements, parts and the appropriate work are assessed individually.
What can be discussed?
Repair enquiries relate to the actual installed cooker, not every product ever sold under the Prima name. No stock, manufacturer authorisation or current product range is implied.
We do not offer gas conversions, new installations, AGA repairs, American-style or side-by-side refrigeration, compressor replacement, regassing or other sealed refrigerant work.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.