Start with the sequence
For this Franke extractor hood complaint, note whether all lights or just one are affected. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
The hood lights fail can involve a lamp, lamp control or supply issue. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular Franke model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The Franke identification matters
Look for a label only where visible during normal filter access. Leave wiring and covers undisturbed.
Record the complete model and switch arrangement. A replacement decision must consider the existing mounting, electrical supply and waste connections.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
State whether the hood ducts outdoors or recirculates through filters if known. Mention its height and safe access.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the Franke model and your observations about “the hood lights fail”. Our Franke extractor hood guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.