Start with the sequence
For this Britannia cooker complaint, note where the gap appears without forcing the door. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
The cooker door does not shut correctly can involve a hinge, alignment or door-seal issue. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular Britannia model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The Britannia identification matters
Find the rating plate only where safely accessible. State electric, gas or dual fuel and single, double or range format.
Separate the ovens, grill and hob when describing a cooking complaint. Range and dual-fuel formats may contain different systems; the exact fuel and model matter.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
A cooker can contain several independent cooking systems. Tell us which oven, grill or hob section is affected.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the Britannia model and your observations about “the cooker door does not shut correctly”. Our Britannia cooker guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.