Start with the sequence
For this Amica standard fridge & freezer complaint, note where water gathers and whether food touches the back wall. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
Water collects inside the cabinet can involve condensation, an accessible drainage route or door sealing. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular Amica model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The Amica identification matters
Use the accessible cabinet label, often within the food compartment. Record the full model without moving the appliance.
Confirm the actual installed appliance and model before discussing work. This is an enquiry library, not a list of currently sold products or guaranteed repair support.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
Only conventional domestic refrigeration enquiries are considered. No American-style/side-by-side units, compressors, regassing or sealed-system work.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the Amica model and your observations about “water collects inside the cabinet”. Our Amica standard fridge & freezer guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.