Start with the sequence
For this AEG washing machine complaint, note whether the programme stopped before the final spin and whether you heard a drain sound. Record the last normal stage and the first change. A short description of that sequence is more useful than a guessed part name.
What might explain it?
Water stays in the drum can involve drainage restrictions, pump operation or water-level sensing. Those are possible areas for assessment, not a confirmed diagnosis or a claim about a particular AEG model.
Compare the selected setting with the result you actually observed. Mention whether other functions on the same appliance still operate. Avoid repeated resets, bypassing locks or testing internal components.
The AEG identification matters
Look around the accessible door opening for the full rating label; do not move a heavy machine to find it.
The badge covers more than one product family. Identify the particular appliance from its complete rating plate; matching names or styling do not establish parts compatibility.
A display code only has meaning alongside the exact product and its documentation. Photograph the full message rather than looking up a similarly named model and assuming it uses the same code system.
Before a visit for this complaint
A front-loading washer may sit behind a furniture door. Note the furniture hinges, plinth and whether its door can open fully.
Give the full address postcode, not just Catford or SE6. Appointment availability, the repair approach, charges and any parts requirement are confirmed individually.
A useful next step
Prepare the AEG model and your observations about “water stays in the drum”. Our AEG washing machine guide explains the other complaints and fitting details for this appliance. You can also use the AI fault finder or SI guided questions before making an enquiry.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.