Choose the symptom
Water stays in the drum
Possible areas: drainage restrictions, pump operation or water-level sensing. Record whether the programme stopped before the final spin and whether you heard a drain sound.
↗↗The wash ends without a spin
Possible areas: load balance, drainage or drive control. Record whether water remains and whether the drum turned slowly earlier.
↗↗The programme will not start
Possible areas: door closure, programme selection or the power supply. Record which lights respond and whether a start or door message appears.
↗↗Little or no water enters
Possible areas: water availability, inlet control or level sensing. Record whether other cold taps work normally and whether an inlet message appears.
↗↗Water appears around the machine
Possible areas: a door seal, a visible hose or a drainage connection. Record where water first appeared and which stage was running.
↗↗The machine becomes unusually noisy
Possible areas: load movement, an object in the drum or a worn moving component. Record whether the noise occurs while turning, draining or spinning.
↗↗The wash seems cold
Possible areas: programme temperature, heating control or temperature sensing. Record the selected wash temperature and whether the cycle completes.
↗↗The wash stops part way through
Possible areas: a supply interruption, drainage sequence or an electronic control issue. Record the last completed stage and the exact display message.
↗Find your appliance brand
Model and access
Look around the accessible door opening for the full rating label; do not move a heavy machine to find it.
A front-loading washer may sit behind a furniture door. Note the furniture hinges, plinth and whether its door can open fully.
Your repair notes
This notepad stays in this page. Copy it before opening the secure booking service; notes are not sent automatically.